Terms of Service

Effective: October 11, 2026

These terms govern your use of Premia, software for businesses — loyalty, ordering, reservations, and delivery — operated by Greenfield AI Technologies S.A. (“Greenfield AI Tech”). By using the platform, whether as an operator, member, customer, delivery company, or courier, you accept these terms.

1. Definitions

“Platform”: the set of applications, APIs, and services accessible from premia.vip.
“Operator”: a company or person that administers an organization and its restaurants within the platform.
“Member”: an end customer who joined a venue’s loyalty program. Joining is a deliberate act: scanning the venue’s QR code, sending its join code on WhatsApp, or signing up in the app.
“Customer”: someone who placed an order or booked a table without joining the program. A customer is not a member and receives no marketing (section 5.3).
“Venue”: the business that sells the food or product in an order. It is an operator.
“Delivery company”: an independent operator that uses Premia’s software to receive, dispatch, and deliver orders — its own or other venues’ — with its own couriers.
“Courier”: the person who delivers orders on behalf of a delivery company, using the Premia Repartos app.
“Operator Data”: information the operator enters or generates (restaurants, rewards, segments, templates).
“Member Data”: information associated with an individual member (points, transactions, communications).

2. Description of the service

Premia provides:

An operator dashboard to configure and run a loyalty program.
Receipt processing with AI to extract amount and products.
A communications queue with a dispatcher for WhatsApp, SMS, and email.
An authenticated REST API via Bearer token + signed outbound webhooks.
Heuristic predictions (churn risk, projected LTV).
A self-service portal for members.
Table, pickup, and delivery ordering, with order tracking for the customer.
A dispatch console for delivery companies and the Premia Repartos app for their couriers.

The service is provided “as is.” We may change features or discontinue functionality with reasonable notice.

2.1 What Premia is not

Premia is software. It is not a delivery company, it does not sell the food, and it does not take payment for orders. When you order, the purchase contract is between you and the venue; when your order is delivered, the delivery contract is between you and the delivery company that carries it. Premia is a party to neither.

The venue answers for what it sells: preparation, quality, hygiene, ingredients and allergens, published prices, availability, and any permits its business requires.
The delivery company answers for the delivery and for its couriers: who delivers, how, in which vehicle, and with what insurance. Couriers are not Premia employees or contractors. The delivery fee is set and collected by the delivery company.

2.2 Orders, payments, and deliveries

The order goes to the venue, which may accept or reject it. The preparation and delivery times shown are estimates.
Premia does not process or hold your money. You pay the venue or the delivery company on receipt: in cash, by bank transfer, on the venue’s card terminal or, at a hotel, by charging it to your room. Premia takes no commission on your order.
You are responsible for giving a correct address or map point and for being available to receive the order.
The courier may take a photo on delivery, as proof of delivery.

2.3 Cancellations, complaints, and refunds

Because Premia does not receive your money, it cannot refund it. A complaint about the food (wrong item, spoiled, incomplete, charge) is resolved with the venue; a complaint about the delivery (delay, damage in transit, the courier’s conduct, the delivery fee) is resolved with the delivery company. Cancelling an order the venue has already started preparing is up to the venue. If a venue or a delivery company does not answer you, or if something puts your safety at risk, write to us: we can suspend its account (section 8).

2.4 Ratings

You can rate a delivery from 1 to 5 and leave a comment. The rating is shared with the delivery company that made the delivery. Rate honestly and about what you experienced: do not post personal data, insults, or false content. We may remove a rating that breaks this.

3. Accounts

3.1 Operators

You need an invitation from an administrator of an existing organization, or to create a new organization by contacting hello@premia.vip.
You are responsible for keeping your credentials confidential.
You are responsible for actions taken with your account, including manual points adjustments, role changes, and data deletion.

3.2 Members

Your WhatsApp number is your identity. Keep it secure and up to date.
If you lose access to the number, contact the venue to migrate your account. Additional verification may be required.
By joining a program you accept these terms in the version in force at that moment, and you give that venue permission to send you its announcements and promotions. We record the date and the version you accepted. The current version is 2026-09-10.
You can switch promotions off whenever you like — from your profile or by sending BAJA on WhatsApp — without losing your points, your tier, or your coupons, and without losing the notices about your orders and bookings.

3.3 Delivery companies

You operate as an independent business. You are responsible for holding the permits, registrations, and insurance your business requires, for setting and collecting your delivery fees, and for the relationship with your couriers, who are not Premia employees or contractors.
If you verify your couriers through Premia, you decide which documents you ask for and why, and you must handle them according to the Privacy Policy and applicable law. Only you see those documents.
You answer to your customers and to venues for the deliveries you make.

3.4 Couriers

You sign in to Premia Repartos with the code your delivery company gives you. Your working relationship is with that company, not with Premia.
You must be an adult, give truthful information, and follow the code of conduct you accepted.
Premia may block you across the whole platform if you cause a serious incident (for example, theft, assault, or identity fraud), in addition to whatever your delivery company decides.

4. Acceptable use

Do not use Premia to:

Send messages nobody asked for: marketing to someone who only placed an order or a booking, to someone who switched promotions off, or to a list of numbers the venue brought from somewhere else without those people’s permission.
Place fake or prank orders, or give someone else’s details to receive an order.
Order, sell, or carry illegal or dangerous products. A venue that sells age-restricted products (for example, alcohol) is responsible for checking the age of whoever receives them.
Generate fake receipts to fraudulently accumulate points. We detect this and suspend accounts that attempt it.
Access another organization’s API or dashboard without authorization.
Reverse engineer, mass-scrape, or attempt to evade rate limits or security controls.
Upload illegal or offensive content, or content that violates third-party rights.
Use the platform to discriminate against members based on protected categories (race, gender, religion, orientation, etc.).

5. Data and privacy

The processing of personal data is governed by our Privacy Policy.

5.1 Who decides what

Operator Data: you are the controller. Premia acts as a processor. We will comply with your reasonable instructions regarding processing.

Member Data: the venue decides what it sends and what it collects about its own customers — it is the controller — and Premia runs the platform on the venue’s behalf, as processor. The Premia account itself (the number, the language, the devices, membership of several programs at once) sits above any one venue, and there Greenfield AI Tech is a controller too. Exactly where one role ends and the other begins depends on the applicable law; what is clear is who decides what.

5.2 Joining the program is the permission

When a person joins a venue’s program, that venue is allowed to send them announcements and promotions. The permission is shown at the moment of joining and recorded with the date and the version of these terms. It is per program: it is not shared, not inherited, and not transferred to another venue, even if both use Premia and the messages leave from the same number.

5.3 An order or a booking is not a marketing list

As an operator, you may not use the data of a customer who only ordered or booked to send them marketing. That customer gets the messages about their order or their booking and nothing else, until they choose to join the program. The platform enforces this technically, and here we state it as a contractual obligation.

5.4 A member’s two settings

A member has exactly two communication settings: «Notices about my orders and bookings», always on because they are the reply to something the member did, and «Promotions and news», which the member controls and can switch off and on at any time, from their profile or by sending BAJA / ALTA on WhatsApp. On Premia’s shared number, a BAJA applies to every program that number belongs to.

Switching promotions off does not remove the member, does not erase their points, and does not stop the notices about their orders and bookings. Which message falls on which side is set out in section 4 of the Privacy Policy.

5.5 What an operator may not do

Send campaigns, automations, coupons, or congratulations to someone who switched promotions off.
Dress marketing up as a transactional notice to get around that switch.
Load numbers that never joined the program and treat them as members.
Use one program’s data to market another venue’s customers, even when both are yours, if the person did not join that other program.

Breaking any of this is grounds for suspension (section 8), and the operator answers for it to its members and to us (section 10).

6. Intellectual property

Premia and its source code, design, trademarks, and documentation are the property of Greenfield AI Tech. We grant you a limited, non-exclusive, non-transferable license to use the platform under these terms.

You retain ownership of your Operator Data (including templates, copy, branding). You grant us a limited license to process it on your behalf.

7. Costs and billing

Premia is in a pilot phase with no cost for identified pilot operators. When the platform moves to commercial release, we will give you 60 days’ notice of any pricing change. You may cancel before the change date without penalty.

Third-party costs (Twilio SMS, WhatsApp Cloud API, AI OCR) are opaque to the operator during the pilot phase. When we begin billing, they are itemized on a separate line.

Delivery companies. A delivery company subscribes to Premia’s software and pays according to its operator plan: the first 50 deliveries each month are free, and after that it is charged per delivery or per bundle of deliveries, under the plan in force shown to it when it signs up. Premia takes no commission on the value of orders or on the delivery fee.

8. Suspension and termination

We may suspend or terminate your access if:

You violate these terms.
Fraudulent activity is detected.
There is a court order or legal requirement.
There was no activity in your organization for more than 12 months.
You are a courier and caused a serious incident; in that case the block applies across the whole platform.

When the service ends, we give you 30 days to export your data before deleting it. Data required by law (audit, tax) is kept for the corresponding legal periods.

9. Disclaimer and limitation of liability

Premia is provided “as is” without express warranties. To the maximum extent permitted by law, we do not warrant that the service is error-free, uninterrupted, or that it meets your specific business expectations.

Limitation: in no case will our total accumulated liability exceed the amount you paid for the service in the 12 months prior to the event giving rise to liability. In the unpaid pilot phase, the cap is USD 100.

We are not liable for indirect, incidental, special, or consequential damages (loss of profits, loss of data, business interruption).

Nor is Premia liable for the food or the delivery: for the quality, safety, ingredients, or allergens of what a venue sells, for delays, losses, damage, or accidents during a delivery, or for a courier’s acts (section 2.1). Nothing in these terms limits the rights consumer-protection law gives you against the venue or the delivery company.

10. Indemnification

As an operator — delivery companies included — you agree to indemnify Greenfield AI Tech against third-party claims (including from members, customers, and couriers) arising from your use of the platform in violation of these terms or of applicable law.

11. Governing law and jurisdiction

These terms are governed by the laws of the Republic of Nicaragua, without regard to conflict-of-law rules. Any dispute is submitted to the competent courts of Managua.

If you are a consumer in the European Union, you retain the rights granted by the law of your country of residence.

12. Changes to these terms

Every version of these terms carries an identifier. The current one is 2026-09-10, and it is what gets stored alongside the permission of every member who joins today — so it is always possible to say which text each person accepted, and not only what today’s text says.

We may modify these terms. We notify you with 30 days’ notice when the change is material. If you continue to use the service after the effective date of the change, you are deemed to have accepted the new terms.

13. Contact

Questions about these terms: hello@premia.vip. Legal matters: legal@premia.vip.

← Back to home